Who We Are and How to Reach Us
This Privacy Policy covers the collection, use, storage, and disclosure of personal information by GGBet Casino, operating through the website ggbet-casino-nz.com. Our registered contact address is 23 Cable Street, Te Aro, Wellington 6011. You can reach our team by email at support@ggbet-casino-nz.com or by phone on +64 4 385 9204 during business hours, Monday to Saturday, 9AM to 6PM.
We hold a casino licence under number 8048/JAZ. As part of our obligations as a licensed operator serving players in New Zealand, we are committed to handling your personal information responsibly, transparently, and in full accordance with the Privacy Act 2020 (NZ) and its 13 Information Privacy Principles.
This policy applies to all users who access ggbet-casino-nz.com, register an account, contact our support team, or otherwise interact with our services.
What Personal Information We Collect
We collect personal information only to the extent reasonably necessary to provide our services, comply with legal obligations, and protect the integrity of our platform.
Information You Provide Directly
When you register an account or interact with us, you may provide:
- Full name
- Date of birth
- Residential address (including city, region, and postcode)
- Email address
- Phone number
- Payment method details (card numbers, e-wallet identifiers, or cryptocurrency wallet addresses)
- Identity verification documents (such as a passport, driver licence, or proof of address)
- Responses to security questions or self-exclusion preferences
Information Collected Automatically
When you use ggbet-casino-nz.com, we automatically collect certain technical data, including:
- IP address and approximate geolocation
- Browser type and version
- Device type and operating system
- Session duration and pages visited
- Referring URLs
- Cookies and similar tracking identifiers (see our Cookie Policy for full detail)
Information from Third Parties
In some circumstances, we may receive personal information about you from third parties, including:
- Identity verification providers used for KYC (Know Your Customer) checks
- Payment processors and financial institutions for transaction validation
- Anti-fraud and anti-money laundering screening services
- Publicly available databases for age and address verification
We collect information from third parties only where it is necessary for legal compliance or fraud prevention, and we take reasonable steps to confirm that such parties have lawfully collected the information and are permitted to share it with us.
Why We Collect Your Information
We collect and use personal information for specific, lawful purposes. We do not collect information speculatively or beyond what is reasonably needed.
Account Registration and Management
To create and manage your GGBet Casino account, process deposits and withdrawals, verify your identity, and communicate with you about your account activity.
Legal and Regulatory Obligations
As a licensed gaming operator, we are required to:
- Verify that all players are aged 18 or over before permitting gambling activity
- Conduct identity verification in accordance with our AML/CFT (Anti-Money Laundering and
- Countering Financing of Terrorism) obligations under New Zealand’s Anti-Money Laundering and
- Countering Financing of Terrorism Act 2009
- Retain transaction records and player identity documents as required by applicable law
- Report suspicious transactions or activity to relevant authorities where legally required
- Comply with instructions from regulatory and law enforcement bodies
Responsible Gambling
We use your account data, session history, and deposit patterns to monitor for indicators of problem gambling. This includes assessing whether cooling-off periods, deposit limits, or self-exclusion options should be flagged or applied. We do this because responsible gambling safeguards are a core part of operating a fair and ethical platform.
Service Improvement and Personalisation
We may analyse aggregated usage data and player behaviour (where this does not identify you as an individual) to improve site functionality, game performance, and the overall player experience.
Marketing Communications
Where you have given your consent, we may send you promotional offers, bonus notifications, and updates about GGBet Casino. You can withdraw consent at any time by contacting us at support@ggbet-casino-nz.com or using the unsubscribe option in any marketing email.
We do not send marketing communications on the basis of assumed consent. You will only receive promotional messages if you have actively opted in.
The 13 Information Privacy Principles and How We Apply Them
The Privacy Act 2020 sets out 13 Information Privacy Principles (IPPs) that govern how organisations in New Zealand must handle personal information. Here is how we apply each principle to our operations at GGBet Casino.
Purpose of Collection (IPP 1)
We collect personal information only for purposes directly related to our gambling services, legal compliance, and responsible gambling obligations. The purpose is stated at the time of collection or is otherwise clear from context.
Source of Information (IPP 2)
Where possible, we collect personal information directly from you. Where we must collect information from a third party (such as a fraud screening service or identity verification provider), we notify you unless doing so would undermine our compliance or fraud prevention activity, or is otherwise permitted by law.
Collection of Information from Subject (IPP 3)
When we collect personal information from you directly, we take reasonable steps to ensure you are aware of who is collecting it, what it will be used for, and whether it is required by law or voluntary.
Manner of Collection (IPP 4)
We collect personal information by lawful means and will not collect it in a way that is unfair or unreasonably intrusive.
Storage and Security (IPP 5)
We take reasonable steps to protect your personal information from unauthorised access, loss, use, modification, or disclosure. This includes encryption of data in transit and at rest, access controls, regular security reviews, and secure deletion of data when it is no longer required.
Access to Personal Information (IPP 6)
You have the right to request access to personal information we hold about you. We will respond to such requests within 20 working days unless an extension is lawfully permitted.
Correction of Personal Information (IPP 7)
You have the right to request correction of your personal information if it is inaccurate, incomplete, or out of date. If we disagree with a correction request, we will tell you why and note your objection on the relevant record.
Accuracy (IPP 8)
Before using or disclosing your personal information, we take reasonable steps to ensure it is accurate, up to date, complete, relevant, and not misleading.
Retention (IPP 9)
We do not retain personal information for longer than is necessary for the purposes it was collected, unless retention is required by law. Financial records and identity documents are retained for a minimum of five years following account closure to comply with AML/CFT legislation.
Limits on Use (IPP 10)
We only use personal information for the purpose it was collected, or a directly related purpose, unless we have your consent or another lawful basis applies.
Limits on Disclosure (IPP 11)
We do not disclose personal information to third parties except as described in this policy, with your consent, or where required or permitted by law.
Unique Identifiers (IPP 12)
We assign unique account identifiers for internal operational purposes only. We do not share these with third parties except where operationally necessary and permitted by law.
Disclosure Outside New Zealand (IPP 13)
Where personal information is transferred outside New Zealand (for example, to third-party service providers located offshore), we take reasonable steps to ensure the receiving party provides comparable privacy safeguards to those required under New Zealand law.
Who We Share Your Information With
We do not sell, rent, or trade your personal information. We share it only in the following circumstances:
Service Providers
We engage trusted third-party providers to help deliver our services, including:
- Payment processors (for deposits and withdrawals via Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, USDT, and Ethereum)
- Identity and age verification platforms
- KYC and AML screening services
- Customer support software providers
- Cloud hosting and data storage services
- Analytics and platform security providers
These providers are given access to personal information only to the extent needed to perform their services, and they are required to protect it appropriately.
Regulatory and Law Enforcement Bodies
We may disclose personal information to New Zealand’s Department of Internal Affairs, the Financial Intelligence Unit, police, or other authorised agencies where we are legally required to do so, or where we believe disclosure is necessary to prevent fraud, money laundering, or criminal activity.
Licence Holders and Auditors
Our licence (number 8048/JAZ) may require us to share certain player data with auditors or regulators to demonstrate compliance. Disclosure in these situations is limited to what is strictly required.
Business Transfers
If GGBet Casino undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you in advance of any such transfer where we are reasonably able to do so.
Cookies and Tracking Technologies
We use cookies and similar technologies on ggbet-casino-nz.com to manage user sessions, remember preferences, prevent fraud, and analyse site performance. Our Cookie Policy provides a full breakdown of the types of cookies we use, their purpose, and how to manage your preferences.
By continuing to use our website after being informed of our cookie use, you consent to cookies being placed on your device as described in the Cookie Policy.
Age Verification and Protection of Minors
GGBet Casino does not permit gambling by anyone under the age of 18. We collect date of birth information at registration and may request additional documentation to verify age. Where we have reasonable grounds to believe a user is under 18, we will immediately suspend access and report the matter as required by law.
We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has registered an account, please contact us immediately at support@ggbet-casino-nz.com.
Responsible Gambling and Your Data
Where you use responsible gambling tools on our platform, such as deposit limits, session reminders, cooling-off periods, or self-exclusion, we record and enforce these settings as part of your account profile. This information is treated with particular care.
Self-exclusion data is retained beyond the exclusion period to prevent re-registration before the agreed term has elapsed. This is a player protection measure, not a marketing function.
For additional support with gambling-related concerns, you can contact the Problem Gambling Foundation of New Zealand or visit gamblingtherapy.org or gambleaware.org.
Security of Your Personal Information
We implement technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, or loss. These measures include:
- SSL/TLS encryption across all pages of ggbet-casino-nz.com
- Secure storage of payment credentials through PCI-DSS compliant processors
- Strict internal access controls limiting which staff can view player data
- Ongoing monitoring for suspicious activity or data breaches
If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner (OPC) as required under Part 7 of the Privacy Act 2020.
Your Rights Under the Privacy Act 2020
As a New Zealand resident or a person whose information is held by a New Zealand-based operator, you have the following rights:
- The right to ask whether we hold personal information about you
- The right to request access to that information
- The right to request correction of inaccurate or misleading information
- The right to complain to the Office of the Privacy Commissioner if you believe your privacy rights
- have been breached
To exercise any of these rights, contact us at support@ggbet-casino-nz.com or write to us at 23 Cable Street, Te Aro, Wellington 6011. We will acknowledge your request promptly and respond within 20 working days.
International Data Transfers
Some of our service providers operate outside New Zealand, which means your personal information may be processed in other countries. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the Privacy Act 2020. This may include contractual obligations requiring equivalent data protection standards.
Changes to This Policy
We review this Privacy Policy periodically to reflect changes in our services, legal obligations, or industry standards. When we make material changes, we will post the updated policy on ggbet-casino-nz.com. Continuing to use our services after such changes are published indicates your acceptance of the updated terms.
We encourage you to check this page regularly so you are always informed about how we handle your personal information.
Contact and Complaints
If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, you can reach us through any of the following channels:
- Email: support@ggbet-casino-nz.com
- Phone: +64 4 385 9204 (Monday to Saturday, 9AM to 6PM)
- Post: 23 Cable Street, Te Aro, Wellington 6011
If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Privacy Commissioner of New Zealand:
- Website: privacy.org.nz
- Phone: 0800 803 909
- Post: PO Box 10094, The Terrace, Wellington 6143
We take all complaints seriously and aim to resolve concerns fairly and promptly.